Return Policy for Hidden Cameras, Surveillance Equipment and Our Other Hi-Tech Products

We at Security and safety supply strive to offer our customers the best products at the best possible prices. Due to the nature of the products, returns will not be accepted unless the product is found to be defective or unless otherwise explicitly stated on the specific product page.

We have implemented this policy because of the misuse of our former liberal return policy. A few unscrupulous people have ordered our products for specific short term uses and then returned the product in a condition that would not allow us to resell it. We test all of our products before shipping. Your satisfaction is our number one concern. If you have any question regarding our products, please contact info@securityandsafetysupply.com or call 1-877-392-7667 before placing an order.

RETURN POLICY: All our hidden cameras, surveillance equipment, and other hi-tech products are special ordered by the person ordering and are NOT subject to cancellations. Due to the nature of our product line many of these products are made to order. Returns will only be accepted for products damaged upon shipment to the customer. All returns must be authorized by Security and safety supply before products are returned. All products must be returned in the original packaging. Security and safety supply will replace, refund, or credit your account for returned products at Security and safety supply's discretion.

Special exceptions may be made on a case by case basis determined by Security and safety supply. In this event, returns are subject to deductions for shipping costs and a 25% restocking charge and must be returned within a five (5) day period from date of receipt of product. No refunds will be given for products returned without explicit permission from Security and safety supply. Shipping and handling charges are non refundable.

We guarantee all products to be free of defects in workmanship and material for 90 days (unless manufacturer's warranty is longer; please call for details if you have questions prior to ordering)
We will replace or repair the products at our option providing there is no evidence of customer misuse, or alteration.

Thank you for your cooperation with this policy.